DELIVERY & RETURNS

At Eagle Express, our mission is to provide a seamless delivery experience no matter where you are in the world. Whether you’re shopping from Dubai or anywhere else, our dedicated team ensures that your orders are handled with care and efficiency.

Delivery Policy

  1. Delivery Areas

We proudly serve customers globally from our base in Dubai. Our network spans across various countries, ensuring that no matter where you are, you can count on us to deliver your packages promptly.

  1. Delivery Timeframes

All deliveries are conducted within 3 business days.

  1. Shipping Costs

Shipping costs are calculated based on the weight of your package and the delivery destination. You can view the estimated shipping costs at checkout.

  1. Order Processing

Orders are processed within 24 hours of receipt. Please note that orders placed on weekends or holidays will be processed the next business day.

  1. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery on our website or the courier’s tracking system.

Returns Policy

Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days from the date of receipt. Items must be unused, in their original packaging, and in the same condition as received.

How to Initiate a Return

To return an item, please contact our customer service team at [customer.service@eagleexpress.com] with your order number and the reason for the return. We will provide you with instructions on how to return the product.

Return Shipping Costs

For returns, you will be responsible for the shipping costs, unless the item was defective or an error was made on our part. In such cases, we will cover the return shipping costs.
Refunds

Once we receive your returned item, it will be inspected, and you will be notified of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 5-7 business days.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at customer.service@eagleexpress.com. We will arrange for a replacement or issue a refund as appropriate.

Contact Us

For any questions or concerns regarding delivery and returns, please do not hesitate to reach out to our customer service team:

  • Email: info@eagleexpress.ae
  • Phone:
  • Address: Dubai-UAE

Thank you for choosing Eagle Express. We appreciate your business and look forward to serving you!