Eagle Express, we strive to ensure that you are satisfied with your purchase. However, if you need to return an item, we have outlined our return policy below to make the process as smooth as possible.

1. Return Eligibility

• Timeframe: You may return items within 14 days from the date of receipt.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.

2. How to Return an Item

• Initiate a Return: To start a return, please contact our customer service team at [customer.service@eagleexpress.com] with your order number and reason for the return.
• Return Instructions: We will provide detailed instructions on how to return the item.

3. Return Shipping Costs

• Customer Responsibility: For most returns, you will be responsible for the cost of return shipping.
• Exceptions: If the item is defective or if we made an error with your order, we will cover the return shipping costs.

4. Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original method of payment within 5-7 business days.
• Partial Refunds: Items that are not returned in their original condition, or items that are returned after the 14-day period, may be subject to a partial refund or may not be refunded at all.

5. Exchanges

• No Direct Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

6. Damaged or Incorrect Items

• Report Issues: If you receive an item that is damaged or incorrect, please contact us immediately at [customer.service@eagleexpress.com]. We will arrange for a replacement or issue a refund, depending on your preference and availability of stock.

7. Contact Us

For any questions or assistance with returns, please contact our customer service team:

• Email: customer.service@eagleexpress.com
• Phone: Your Phone Number
• Address: Your Address, Dubai